1.- Plan your party, book your venue and figure out what you’ll need. For smaller events during the off-season, you typically won’t need more than a couple weeks lead time to secure your rental items, but if you’re event is during wedding season (May – September) or corporate holiday party season (November – January), we recommend calling a few months out. Although our selection and inventory are massive, the trendiest stuff sells out every year. That said, we will do our best to accommodate any and all last minute orders, and offer suitable substitutions and subrentals where we can.
2.- Check out our showroom and book your items, or view our online catalogue and create your own quote. Please note, color swatches are never accurate on your monitor.
3.- If you booked online, we will contact you to confirm your order. If any of the items you requested are unavailable, we’ll work with you to recommend something similar. Please note, placing a quote does not secure your items (Step 6 explains deposit information for securing your order).
4.- Our prices are based on a typical rental period (in most cases, 1-3 days). We do not charge by the day except in special cases, e.g., during the Calgary Stampede (July). If you need your items for longer than a 3 days, please call our office for special pricing. All items out are charged for time out whether they are used or not.
5.- Read our Terms and Conditions so you are fully aware of our policies and procedures.
6.- A 25% deposit is necessary to retain your order. Please note, until we receive this deposit, your items are not reserved and could be rented by someone else. We take credit cards for deposits, other options are available on request.
7.- A non-refundable 50% deposit is required with all tent orders.
8.- About a week out, we will contact you to confirm your order.
9.- Your invoice must be paid prior to the items leaving our warehouse. Your credit card will be processed for the balance. If you prefer to use a different form of payment, please let us know when we call to confirm your order. You can pay by cash or debit the day you pick up your order.
10.- If you have chosen our delivery service, we will drop off items in the timeframe you have requested. Note, we do not set up the items for you, but if you require this service, we can connect you with several affiliated consultants who specialize in decorating. (Please note staging, flooring and tents (except pop-up tents) include set up and tear down if you pay for delivery and pickup).
11.- If you’re picking up your order, please come to the front of the warehouse, located on the northern-most area of the Great Events building (opposite end from Cravings Market Restaurant). Our warehouse staff assist with loading your vehicle. Loading is a courtesy service. It is the responsibility of the customer to ensure all rental products are loaded safely to avoid injury to passengers in the vehicle.
12.- Our warehouse is open from 9am – 5pm, Monday to Friday and 9am-1pm on Saturday for your convenience. No customer pick-ups/drop-offs on Sunday.
13.- Count the products in your order to ensure nothing is missing or damaged. Report any omissions to our office within 30 minutes of receiving your order.
14.- The items are due back anytime the day your rental reservation ends. If you are bringing them back yourself, our warehouse staff can help you unload your car at our rear loading dock.
15.- If we are picking up the items, please make sure they are easily accessible at the venue, packed in a single location.
16.- Please note the following to avoid extra charges:
a.- Untie chair sashes and pillowcase chair covers.
b.- Rinse (no need to wash) dishes and return in the racks and crates provided.
c.- Glassware can be put in racks/boxes provided (right-side-up to avoid drips).
d.- Use the linen bags provided for your linens/chair covers/napkins.
e.- Never pack wet linens in garbage bags; they will grow mold.
f.- Use proper candles holders to protect linens from wax.
g.- Drapes should be folded and returned to the boxes in which they came.
h.- Return all hangers, crates, boxes, clips, safety pins and foam dish pads. Plastic bags can be disposed of.
i.- Use protective covers when transporting chiavari chairs.
j.- Protect your rented items from damage and loss.